DescriptionSupercomputing centers exist to drive scientific
discovery by supporting researchers in computational
science fields. To make users more productive in the
complex HPC environment, HPC centers employ user support
teams. These teams serve many roles, from setting up
accounts, to consulting on math libraries and code
optimization, to managing HPC software stacks. Often,
support teams struggle to adequately support scientists.
HPC environments are extremely complex, and combined
with the complexity of multi-user installations, exotic
hardware, and maintaining research software, supporting
HPC users can be extremely demanding.
the fourth HUST workshop, we will continue to provide a
necessary forum for system administrators, user support
team members, tool developers, policy makers and end
users. We will provide a forum to discuss support issues
and we will provide a publication venue for current
support developments. Best practices, user support
tools, and any ideas to streamline user support at
supercomputing centers are in scope.