DescriptionSupercomputing centers exist to drive scientific discovery by supporting researchers in computational science fields. To make users more productive in the complex HPC environment, HPC centers employ user support teams. These teams serve many roles, from setting up accounts, to consulting on math libraries and code optimization, to managing HPC software stacks. Often, support teams struggle to adequately support scientists. HPC environments are extremely complex, and combined with the complexity of multi-user installations, exotic hardware, and maintaining research software, supporting HPC users can be extremely demanding.
With the fourth HUST workshop, we will continue to provide a necessary forum for system administrators, user support team members, tool developers, policy makers and end users. We will provide a forum to discuss support issues and we will provide a publication venue for current support developments. Best practices, user support tools, and any ideas to streamline user support at supercomputing centers are in scope.